RefundPolicy

Introduction

At DevStayZ India Private Limited, we are committed to providing top-notch services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which a refund can be requested for services availed from us.

Refund Eligibility

Refund requests will be considered only in the following cases:

• If the service was not provided as described or promised at the time of booking.
• If there was a significant issue that rendered the service unusable or inaccessible, and no satisfactory resolution was reached.
• If payment was mistakenly processed more than once for the same service.

Non-Refundable Circumstances

Refunds will not be processed under the following circumstances:

• If the service was used or partially used.
• If the request for refund is made outside the defined refund window (as per the service terms).
• If the issue arose from user error or misuse of services.
• If the service was rendered in full accordance with the terms agreed upon during purchase.

Refund Process

To initiate a refund request, please follow these steps:

1. Contact our support team at support@devstayz.com within 7 days from the date of the transaction.
2. Provide all relevant details including the transaction ID, service availed, and reason for refund request.
3. Our team will assess the eligibility of the refund request and notify you within 7 business days.
4. If eligible, the refund will be processed back to the original payment method within 15 business days.

Cancellation of Services

If you wish to cancel a service prior to its commencement, please notify us as soon as possible. Refunds will only be granted as per the terms outlined above, and cancellations will not result in automatic refunds unless specified by the terms of the service agreement.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please feel free to reach out to us at support@devstayz.in or call us at +91-9797976950.